This policy has been updated to comply with the General Data Protection Regulation 2016 (GDPR) and electronic communication regulations, updated in May 2018. This policy will be updated as needed for operational and legal changes.
GDPR provides the following rights for individuals;
When registering on our site, you may be asked to enter your name, email address or other details to help you with your experience. If you choose to use the contact form we will obtain your email address and any other personal information you choose to disclose to us.
We collect information from you when you:
We may use the information we collect from you in the following ways:
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
All credit card transactions are processed through a gateway provider (e.g. PayPal or Stripe) and are not stored or processed on our servers. We never actually see or hold on to your credit card information.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
To run a successful event, we currently share ticket holders’ basic details with ticket platform Citizen Ticket, and cashless system provider Nutickets. Both these companies are GDPR compliant, and understand the importance in holding and using people’s personal information with safety, security and respect.
We do not include or offer third-party products or services on our website.
Please see our Cookies policy.
We use Google Analytics on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
To opt out, users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in-site notification. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CAN-SPAM, we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us via our contact page. Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
You may contact us at any time if you wish to access, erase or change the data we hold on you.
If you have a complaint about the use, or retention, of your personal data in relation to any of the above legislation, please contact us in the first instance so we can try to resolve the issue. However you have the right to contact the relevant supervisory authority for the area you are resident in. In the UK this is the Information Commissioner’s Office.