FAQs

Before you contact us with a query, please read through the common questions people ask us. We are a very small team and the less time spent dealing with queries, the more time we have to make the festival Magical!

Latest News

How can I receive all the latest Magical news?

What to Expect

How big is the festival and what can I expect?

Magical is a micro festival - small and beautifully formed with 600 to 1000 attendees. Expect space to dance, the friendliest festival folks ever, fancy dress, glitter, randomness, inspiration and plenty of smiles. No sponsors or corporate gimmicks - just us; a bunch of Magical volunteers who are running this community event for the love of it and for no monetary gain! It’s only our second year of operation, so it’s a special time to join us in the early years of Magical’s life.

Is Magical a family-friendly festival?

How many stages/areas are there at Magical?

A) Sunshine Stage - with a multi-genre lineup of amazing uplifting live music
B) Tea Tent - with tea (obvs), cake and acoustic vibes
C) Woodland Disco - DJs that will make you dance your socks off!
D) Fully Blown Dome - talks, workshops and activities that will blow your mind
E) Kids Dome - inspiring activities primarily targeted at kids aged 12 and under
F) Healing Area - a place of zen to recharge your batteries

What time does the music start and stop?

Performances start around 4pm on the Friday. On Saturday and Sunday there are activities from early in the morning, but the main schedule of performers on the stages starts around 11am. The Sunshine Stage stops completely at 11pm each night, but the Woodland Disco is open until 2am for night-time dancing Friday and Saturday and a bit earlier on Sunday. No amplified music or entertainment will be on past 2am.

Accommodation / Camping

Can I stay in a local hotel?

What are the on-site accommodation options?

Can I bring a campervan? Is there a special camper ticket?

Can I take my car into the general camping field?

No. All cars must be parked in the car park, which is located only a very short walk from the general camping field.

Can campervans and tents park together?

No. The campervan area is located just outside of the festival entrance (about 50 metres away), and has it's own toilets. Tents need to be located within the camping areas inside the festival arena.

Can I bring a gazebo?

Yes! There's plenty of space for camping.

When does the site open and close?

The site opens at 2pm Friday. The ticketing office is open from 2pm - 10pm (Friday), 9am - 10pm (Saturday), and 9am - 6pm (Sunday). If you're arriving outside of these hours please email [email protected] We need everyone to be off-site by 2pm on Monday afternoon. Food and drink vendors will close after breakfast on Monday morning.

Can I go back to my car for more stuff after I have entered?

Yes, apart from alcohol. You can only bring in alcohol to the site the first time you enter. Your wristband will be checked on re-entry to the site.

Can I drive off-site during the festival?

Yes. Please be mindful of local residents when leaving the site and also bear in mind that you may not be able to park in the same spot when you return.

Activities & Entertainment

I have an activity I’d like to run. Is this possible?

Who’s on the lineup?

Can we make a campfire or BBQ?

Probably, if the fire is contained and raised off the ground. If the ground is dry following super hot weather, we may need to ban fires and BBQs for health and safety reasons. If the ground is not too try, we will allow fires and BBQs if they are raised off the ground and are located 5 metres away from any tent. We will also be running a firepit - great for warming cold fingers in the late-night chill and for having fire pit chats/sing-a-longs.

Will strobe lighting be used at the festival?

Yes, we will have some strobe lighting at the Sunshine Stage and Woodland Disco, after 9pm.

Facilities

Will there be electricity on-site?

The site has electricity to power the stages, lights, food vendors etc, but there will be no provision for plugging in your mobile phones or other electric devices. The Magical Team recommend ditching your phone and going completely off-grid for 72 hours. What could be a better excuse for some technology downtime, than having festival fun all weekend? However, if you do wish to stay connected to the outside world, make sure you bring sufficient battery packs to keep your phone topped up. To squeeze as much juice as you can from your phone’s battery life, try turning your phone to ‘Low Power’ mode.

Will I have to give up washing for 3 days?

We will have great quality loos and showers available for use throughout the weekend, but if you want to ‘go Glasto’ and spend less time washing and more time dancing, that’s entirely up to you!

How can I get help to find lost property?

All lost property will be kept at the Info Tent during the festival, so speak with one of the Magical crew there who will be able to help you. If you realise you’ve lost something after the festival has ended, please contact us. For each item returned we will charge a fee of £10 to cover the postage, using the remainder to make a contribution to charity. Unclaimed lost property will be kept for one month. Any remaining items will either be destroyed or donated to a charity shop. If you find an item of lost property, please take this to the info tent. Thanks!

I have a disability. How accessible is the festival site?

The festival site is comprised mainly of grass fields, mixed woodland with a stoney gravel path going through the middle. The site is generally sloped and mostly accessible over grass. This can be especially difficult to get around if the ground is wet due to heavy rain. An accessible toilet is located onsite, which shall be close to general camping. We offer a free ticket scheme for carers and personal assistants.

We want to give a magical welcome to our deaf and disabled customers. If you have any queries or requests relating to accessibility, please contact the Event Manager, Zoë Nattress. We aim to respond to all queries within 5 working days. Please do contact us in advance to ensure we can make any necessary arrangements.

E-mail: [email protected]
Phone: 07736 035533

What’s your environmental policy?

Food & Drink

What food will be available at the festival?

Can I bring my own food?

I’m veggie/vegan - will I have any eating options?

Can I bring my own drinks?

Yes, for the first time you enter the site only (not on re-entry). The maximum amount of alcohol each ticketholder over the age of 18 can bring into the festival is: (a) 5.5cl (12 cans) of cider OR beer OR similar strength alcohol; OR (b) 1.5l of wine. No spirits are allowed to be brought onto site due to licensing rules, but we'll have these available to buy, nice and cold from the bars.

Can I BBQ?

YES... as long as you follow the BBQ rules: Any BBQs or contained fires must be raised off the ground and be located at least 5 metres away from a tent/structure. Used BBQs must be disposed of in the designated BBQ bin. If it is particularly hot and the ground is very dry, it may be necessary to ban the use of BBQs or contained fires.

Money

Can I pay for food & drinks with my bank card?

Yes - we're operating a cashless system at Magical! You'll be issued with a funky wristband with a clever chip in it that you'll need to top up with funds you can spend on anything at the festival - drinks, food, face paint etc. You can even top up your wristband in advance of the festival. More info on this to follow!

Tickets

Will my festival ticket be mailed out in advance?

Can I get a refund for my ticket if I can’t make it?

All tickets (and other rewards and products) are non-refundable, including tickets purchased on the website or via the crowdfunding campaign.

Can I buy a day ticket?

At the moment, only weekend tickets are available to encourage people to have the full weekend experience and join us on the Magical journey! We are looking into the possibility of releasing a few Sunday day tickets - watch this space.

Travel

Where is the festival held?

How do I get to and from the festival?

What’s the nearest train station to the festival?

The nearest train station is Haywards Heath, just a short 5 minute car trip away. Please DON'T walk from the train station to the festival, as there is no pavement on the road and the cars drive dead fast like!

Volunteering

Can I get a free ticket if I volunteer at the festival?

Are there any volunteering roles available?

What to Bring

What shall I bring to the festival?

Do I really need to bring wellies?

Yes. If it rains and you do not have your wellies (or good quality, waterproof walking shoes), you will get very soggy feet and feel miserable! If you do have your wonderful wellies, your toes will be toasty, your legs will be dancing, your heart will be light and your face will have a beaming smile as you strut-your-stuff at the main stage. In your face, rain!

Can I bring my dog?

Unfortunately, dogs are not invited to the party unless they are official assistance dogs. Please find a friendly buddy or neighbour to pamper your pooch while you’re away. We do get this question often and are currently considering a CanineFaceTime tent, so you can stay in touch with your dogs from the festival!

What shall I wear to such an amazing festival?

FAQs - Magical